Effective Date: 27-11-2023

At CeylonBasket.com, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that there may be circumstances where you need to cancel your grocery order. Please read our cancellation policy carefully to understand the terms and conditions.

1. Cancellation Time Frame:

Orders can be canceled up to 24 hours before the scheduled delivery or pickup time. Cancellation requests received after this time frame may not be accommodated.
2. Cancellation Fees:

Cancellations made within the specified time frame will not incur any fees. However, cancellations after the allowed time period may be subject to a cancellation fee, which will be communicated to you at the time of cancellation.

3. Refund or Credit Policy:

Approved cancellations will be eligible for a full refund to the original payment method or store credit, as per your preference. Refunds will be processed within 7 business days.
4. Cancellation Process:

To cancel your order, log in to your CeylonBasket.com account, navigate to the "Order History" section, and select the order you wish to cancel. Follow the on-screen instructions to complete the cancellation process. Alternatively, you can contact our customer support team at [insert contact details].
5. Exceptions and Special Circumstances:

We understand that unforeseen circumstances may arise. If there are quality issues with the products or if there are external factors affecting your order, please contact us immediately for assistance.
6. Communication Channels:

For cancellation requests or assistance, you can reach our customer support team via email at admin or by phone at [insert phone number]. Our team is available 10 AM to 7 PM.
7. Subscription Services:

If you are subscribed to our services, please refer to the terms and conditions of your subscription for information on canceling or modifying subscription orders.
8. Notification of Cancellation:

Once your cancellation request is processed, you will receive a confirmation email or notification. Please retain this for your records.
9. Responsibility for Errors:

In the event of errors leading to cancellations, such as inventory discrepancies or delivery delays, CeylonBasket.com will take responsibility for resolving the issue and may offer appropriate compensation.
10. Policy Updates:
- CeylonBasket.com reserves the right to update the cancellation policy. Any changes will be communicated to customers, and the latest policy will be available on our website.

By placing an order on CeylonBasket.com, you agree to abide by the terms and conditions outlined in this cancellation policy. If you have any questions or concerns, please contact our customer support team for assistance.

Thank you for choosing CeylonBasket.com for your grocery needs.